Frequently Asked Questions

FAQs

1. How long are shipping times?
Your products will ship within two to five days of your order, and then take up to 8 to 15 days or 2 weeks to reach your doorstep. Each product has an estimated delivery time that you can find in the description.

2. What’s your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we'll give your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

3. Can I cancel my order?
Cancelations are possible if you do not receive your package within the timeframe specified for each product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still received the package, then please go ahead and do one of the things: recycle it, donate it, or enjoy it.

4. What happens if I receive the wrong item?
If there's an issue with your order -- if it's the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we'll give you a refund. You won't be asked to ship the product back to us.

5. Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn't get the exact product you expected, just let us know and we'll get you a new one.

6. Why I don't see any update through email?
Because most of the time email messages go to promotion or spam inbox. So as a reminder, please kindly check those label on your email account to see the updates of your order. And add our email support@number59shop.com as your contacts to be able for our email to directly shown to your main inbox.