Frequently Asked Questions
1. How long are shipping times?
Your products will ship within two to five days of your order, and then take up to 8 to 15 days or 2 weeks to reach your doorstep. Each product has an estimated delivery time that you can find in the description.
2. What’s your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So tell us what went wrong, send along a pic, and we'll give your money back in full. Then, you can donate your product to a local charity or recycle it.
But we remind all our customers of unacceptable disputes. We shall not accept any unreasonable disputes, including but not limited to the following:
1. The buyer does not like it.
2. The product definition is not real.
3. Products smell unusual.
4. The buyer ordered the wrong items or SKU.
5. The shipping address was incorrect.
3. Why I don't see any update through email?
Because most of the time email messages go to promotion or spam inbox. So as a reminder, please kindly check those label on your email account to see the updates of your order. And add our email firstname.lastname@example.org as your contacts to be able for our email to directly shown to your main inbox.